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        • Enhance your career by studying towards and gaining an industry recognised qualification
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      • FAQs about CILA Membership
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    • Careers
      • Job Board
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    • About Us
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      • Executive Committee & Council
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      • Diversity & Inclusion
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    • Special Interest Groups
      • Anti Fraud
        • Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
        • Anti Fraud Survey 2013 - Results Analysis
        • Technical Bulletin 38 - Data Protection Act 1998: Section 56
      • Business Interruption
        • CILA Business Interruption Conference 2017 – Enterprising BI
        • Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
        • Adequacy of BI Survey
        • CILA Conference 2016 Presentations
        • Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
        • BI & Property SIG Seminar
        • Riot Update - April 2015
      • Claimant
        • FOS Commercial Insurance Complaints – Revisions April 2019
        • The Enterprise Act 2016 to boldly go where no Act has gone before
        • FCA Rules on Complaint Handling
        • Reinstatement: A Claimant SIG Perspective
      • Claims Management
        • Lifting the cover off drains
        • What makes a good TPA?
        • The Internet of Things - So What?
        • Desktop Handling of Building Claims
      • Construction, Energy & Engineering
        • Product recall claims in the downstream oil and gas sector
        • How Long is a Life Cycle? - Presentations
        • CILA & AIRMIC Seminar - Building Information Modelling - Presentations
      • Future Focus Group
        • Apply for the Future Focus Committee
      • High Net Worth & Specie
        • What CAR? for high net worth homes
      • International
        • Beware the palizada: lessor known construction catastrophes
        • Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
        • Introduction of a regulatory cyber security framework for Indian insurers
        • The General Data Protection Regulation: How will it affect Australian businesses?
        • Wildfires
      • Liability
        • Enterprise Act 2016
        • A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
        • Liability SIG Seminars – Spring/Summer 2016
        • CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
      • Property
        • When do Building Regulations apply?
        • Understanding the Party Wall Act
        • Blanket & First Loss Policies
        • Fungal Decay and Insurance Claims
        • Validation of Quantum
        • Forensic Investigation News from IFIC Forensics
      • Smaller Independent Practices
        • All change - John Hall on setting up his own loss adjusting practice
        • Landlords and Tenants – interesting problems and how to avoid them?
        • Farcroft Brochure
      • Subsidence & Surveying
        • Subsidence and the Chartered Loss Adjuster - Kevin Terry
        • ABI domestic subsidence claims agreement and guidelines – December 2017
        • Investigation & evaluation of claims involving Retaining Walls
      • Women in CILA
        • Launch of local Women in CILA groups
        • Women in CILA group win British Insurance Award
        • Mentoring Moments
        • Why I love working as a Loss Adjuster by Sonia Davies Cert CII Cert CILA BDMA.InsTech
        • Reflections on my career by Candy Holland BA(Hons) ACII ACILA
        • What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
        • Building the Career you Want
        • My Career Story by Helena Evans ACILA FIFAA
    • Events
      • Escape of Water in Luxury Properties - Hawkins Reigate
      • The Power of Effective Communication
      • BRE Fire Research Conference 2019
      • Escape of Water in Luxury Properties - Hawkins Bristol
      • Cannabis Fires in the UK (Webinar)
      • CILA Property SIG Workshop - Introduction to CAT Adjusting
      • Save the Date: CILA Conference 2020
      • Save The Date: CILA Annual Lunch 2020
      • Conference Events
        • Save the Date: CILA Conference 2020
      • Social Events
        • Save The Date: CILA Annual Lunch 2020
      • Exam Preparation
      • CPD Events
        • Escape of Water in Luxury Properties - Hawkins Reigate
        • Cannabis Fires in the UK (Webinar)
        • Escape of Water in Luxury Properties - Hawkins Bristol
        • The Power of Effective Communication
        • CILA Property SIG Workshop - Introduction to CAT Adjusting
      • International Events
      • External Events
        • BRE Fire Research Conference 2019
    • News & Claims Focus
      • Economic abuse and the Insurance Industry
      • FERMA Conference 2019, Berlin
      • CILA Conference 2019
      • CILA Council 2019 - 2020
      • CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
      • CILA Qualification Prize Winners 2019
      • Damian Glynn wins CILA Secretariat Award 2019
      • CILA Annual Report & Accounts 2019
      • Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
      • The Insurance Charities Awareness Week - A lifeline for the insurance industry
      • The future of the European Adjuster – Volunteer opportunity for members aged 18-35
      • 52 members achieve Chartered/Certified status in 2018
      • Women in CILA win second award for Diversity & Inclusion
      • The Future Generation of Loss Adjusters Needs You!
      • CILA Annual Lunch 2018
      • CILA Conference 2018
      • Shaun Kelly wins CILA Secretariat Award 2018
      • CILA Qualification Award Winners 2018
      • New additions to the CILA Council
      • Luke Exford of Sedgwick elected as CILA President
      • CILA AGM 2018
      • Women in CILA group win British Insurance Award
      • CILA Executive Director, Malcolm Hyde, elected as FUEDI President
      • Volunteer Opportunities for Members aged 18-35
      • National Apprenticeship Week 2018
      • Insurance Charities Awareness Week 25th - 29th June 2018
      • CILA Annual Lunch 2017
      • CILA Conference 2017
      • CILA Qualification Award Winners 2017
      • Mike Weatherhead wins CILA Secretariat Award 2017
      • John Eves elected as CILA President
      • Insurance Charities Awareness Week 19th – 23rd June 2017
      • Meeting CILA members in Singapore
      • Richard Melville Walmsley FCILA, 1931 - 2016
      • Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
      • CILA Conference 2016
      • Cyber Risks - Evolution, lessons learnt and what's around the corner?
      • Jonathan Clark elected as CILA President
      • CILA Council Elections 2016
      • The CILA agrees new working relationship with the Malaysian Insurance Institute
      • The CILA agrees new working relationship with the Singapore College of Insurance
      • CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
      • April 2016 exams - 22 members achieve CILA qualification
      • CPD Compliance
      • CILA Executive Director participates in the BIBA Claims Group
      • Young people and flooding
      • CILA President at the All Party Parliamentary Group for Insurance and Finance
      • CILA President attends public meeting about Storm Desmond
      • External News
        • FERMA Conference 2019, Berlin
        • Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
        • The Insurance Charities Awareness Week - A lifeline for the insurance industry
        • Insurance Charities Awareness Week 25th - 29th June 2018
        • Insurance Charities Awareness Week 19th – 23rd June 2017
        • Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
        • Cyber Risks - Evolution, lessons learnt and what's around the corner?
        • Young people and flooding
      • Institute News
        • Economic abuse and the Insurance Industry
        • CILA Council 2019 - 2020
        • CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
        • CILA Annual Report & Accounts 2019
        • Women in CILA win second award for Diversity & Inclusion
        • The Future Generation of Loss Adjusters Needs You!
        • CILA Annual Lunch 2018
        • New additions to the CILA Council
        • Luke Exford of Sedgwick elected as CILA President
        • CILA AGM 2018
        • Women in CILA group win British Insurance Award
        • CILA Executive Director, Malcolm Hyde, elected as FUEDI President
        • National Apprenticeship Week 2018
        • CILA Annual Lunch 2017
        • CILA Conference 2017
        • CILA Qualification Award Winners 2017
        • Mike Weatherhead wins CILA Secretariat Award 2017
        • John Eves elected as CILA President
        • Meeting CILA members in Singapore
        • CILA Conference 2016
        • Jonathan Clark elected as CILA President
        • The CILA agrees new working relationship with the Singapore College of Insurance
        • The CILA agrees new working relationship with the Malaysian Insurance Institute
        • CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
        • CILA President at the All Party Parliamentary Group for Insurance and Finance
        • CILA Executive Director participates in the BIBA Claims Group
        • CILA President attends public meeting about Storm Desmond
      • Member News
        • CILA Conference 2019
        • CILA Qualification Prize Winners 2019
        • Damian Glynn wins CILA Secretariat Award 2019
        • The future of the European Adjuster – Volunteer opportunity for members aged 18-35
        • 52 members achieve Chartered/Certified status in 2018
        • CILA Conference 2018
        • Shaun Kelly wins CILA Secretariat Award 2018
        • CILA Qualification Award Winners 2018
        • Volunteer Opportunities for Members aged 18-35
        • Richard Melville Walmsley FCILA, 1931 - 2016
        • CILA Council Elections 2016
        • April 2016 exams - 22 members achieve CILA qualification
        • CPD Compliance
    • Advice for Policyholders
      • What will the loss adjuster do?
      • Can I appoint a loss adjuster to work on my behalf?
      • Who pays for the loss adjuster?
      • Why should I appoint a Chartered Loss Adjuster rather than a Loss Assessor?
      • Professional Conduct
        • My claim is not progressing as quickly as I would like. Can the CILA help progress my claim?
        • I am unhappy that with the method/amount of settlement that has been offered in relation to my claim. Can the CILA help?
        • Is there a standard procedure that loss adjusters are required to follow?
        • Are loss adjusters regulated?
        • Can I make a complaint about a loss adjusting company rather than an individual?
        • How do I know if a loss adjuster is a member of the CILA?
        • What does the CILA Guide to Professional Conduct cover?
        • Can I make a complaint about a CILA member?
        • How long will it take to get a response about my complaint?
        • What action do you take if my complaint is upheld?
      • Breach of professional conduct
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