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Enhance your career by studying towards and gaining an industry recognised qualification
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CILA events and updates will keep your claims knowledge up-to-date
You will receive CILA's membership magazine Claims Focus
You will be joining an industry of over 4,500 claims professionals
FAQs about CILA Membership
What type of CILA membership should I apply for if I already have an academic or professional qualification?
I think I may have been a CILA member previously, how should I apply for membership?
How much does membership cost and how can I pay?
How long does the membership application process take?
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Handling of Listed Buildings Losses
SME Business Interruption Wheel
An Adjusters Guide to Increase in Cost of Working
Loss of Rent claims and COVID-19
Business Interruption claims and COVID-19
Introduction to Accounts and How to use them
An Adjuster's Guide to Stock Reconciliation
Business Interruption Policy Wordings – Challenges Highlighted by Claims Experience – April 2019
Cannabis Farms - A Growing Problem
WIC Highlights of 2019
The 2019/2020 Australian Bushfires - An evolving catastrophe
Escape of Oil - Claim case studies
Life as a loss adjuster in the Middle East
Apply for the Future Focus Committee
FOS Commercial Insurance Complaints – Revisions April 2019
Lifting the cover off drains
When do Building Regulations apply?
Subsidence and the Chartered Loss Adjuster - Kevin Terry
Launch of local Women in CILA groups
Understanding the Party Wall Act
Beware the palizada: lessor known construction catastrophes
Blanket & First Loss Policies
Women in CILA group win British Insurance Award
ABI domestic subsidence claims agreement and guidelines – December 2017
Fungal Decay and Insurance Claims
Validation of Quantum
Mentoring Moments
Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
Introduction of a regulatory cyber security framework for Indian insurers
The General Data Protection Regulation: How will it affect Australian businesses?
Wildfires
Investigation & evaluation of claims involving Retaining Walls
The Enterprise Act 2016 to boldly go where no Act has gone before
Enterprise Act 2016
Reflections on my career by Candy Holland BA(Hons) ACII ACILA
What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
Product recall claims in the downstream oil and gas sector
Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
FCA Rules on Complaint Handling
Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
What makes a good TPA?
Reinstatement: A Claimant SIG Perspective
Building the Career you Want
The Internet of Things - So What?
A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
What CAR? for high net worth homes
Christchurch Earthquake, Residual BI & Other Issues
Liability SIG Seminars – Spring/Summer 2016
My Career Story by Helena Evans ACILA FIFAA
Forensic Investigation News from IFIC Forensics
CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
CILA & AIRMIC Seminar - Building Information Modelling - Presentations
How Long is a Life Cycle? - Presentations
Desktop Handling of Building Claims
Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
Technical Bulletin 38 - Data Protection Act 1998: Section 56
Anti Fraud Survey 2013 - Results Analysis
Anti Fraud
Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
Anti Fraud Survey 2013 - Results Analysis
Technical Bulletin 38 - Data Protection Act 1998: Section 56
Business Interruption
SME Business Interruption Wheel
An Adjusters Guide to Increase in Cost of Working
Business Interruption claims and COVID-19
Introduction to Accounts and How to use them
An Adjuster's Guide to Stock Reconciliation
Business Interruption Policy Wordings – Challenges Highlighted by Claims Experience – April 2019
Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
Christchurch Earthquake, Residual BI & Other Issues
Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
Claimant
FOS Commercial Insurance Complaints – Revisions April 2019
The Enterprise Act 2016 to boldly go where no Act has gone before
FCA Rules on Complaint Handling
Reinstatement: A Claimant SIG Perspective
Claims Management
Loss of Rent claims and COVID-19
Lifting the cover off drains
What makes a good TPA?
The Internet of Things - So What?
Desktop Handling of Building Claims
Construction, Energy & Engineering
Product recall claims in the downstream oil and gas sector
How Long is a Life Cycle? - Presentations
CILA & AIRMIC Seminar - Building Information Modelling - Presentations
Future Focus Group
Apply for the Future Focus Committee
High Net Worth & Specie
Handling of Listed Buildings Losses
What CAR? for high net worth homes
International
The 2019/2020 Australian Bushfires - An evolving catastrophe
Life as a loss adjuster in the Middle East
Beware the palizada: lessor known construction catastrophes
Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
Introduction of a regulatory cyber security framework for Indian insurers
The General Data Protection Regulation: How will it affect Australian businesses?
Wildfires
Liability
Enterprise Act 2016
A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
Liability SIG Seminars – Spring/Summer 2016
CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
Property
Cannabis Farms - A Growing Problem
Escape of Oil - Claim case studies
When do Building Regulations apply?
Understanding the Party Wall Act
Blanket & First Loss Policies
Fungal Decay and Insurance Claims
Validation of Quantum
Forensic Investigation News from IFIC Forensics
Smaller Independent Practices
Subsidence & Surveying
Subsidence and the Chartered Loss Adjuster - Kevin Terry
ABI domestic subsidence claims agreement and guidelines – December 2017
Investigation & evaluation of claims involving Retaining Walls
Women in CILA
WIC Highlights of 2019
Launch of local Women in CILA groups
Women in CILA group win British Insurance Award
Mentoring Moments
Reflections on my career by Candy Holland BA(Hons) ACII ACILA
What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
Building the Career you Want
My Career Story by Helena Evans ACILA FIFAA
Events
Webinar Library
AD2 “Understand” Business Interruption
The World of Aviation Adjusting
Police Investigation into Iconic Items
Leases
Conference Events
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Exam Preparation
AD2 “Understand” Business Interruption
CPD Events
Webinar Library
Leases
The World of Aviation Adjusting
Police Investigation into Iconic Items
International Events
External Events
News & Claims Focus
CILA Prize Winners 2020
CILA Council 2020-2021
Shaun Kelly, Chief Ethics Officer at Crawford & Company elected as CILA President
Coming soon: Online exam proctoring
A note from the President, Graham Smart
Business Interruption claims and COVID-19
COVID-19 (Coronavirus) – Collaboration with industry bodies
COVID-19 (Coronavirus) – Advice for CILA exam candidates
New CILA Guide to Professional Conduct
Economic abuse and the Insurance Industry
FERMA Conference 2019, Berlin
CILA Conference 2019
CILA Council 2019 - 2020
CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
CILA Qualification Prize Winners 2019
Damian Glynn wins CILA Secretariat Award 2019
CILA Annual Report & Accounts 2019
Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
The Insurance Charities Awareness Week - A lifeline for the insurance industry
The future of the European Adjuster – Volunteer opportunity for members aged 18-35
52 members achieve Chartered/Certified status in 2018
Women in CILA win second award for Diversity & Inclusion
The Future Generation of Loss Adjusters Needs You!
CILA Annual Lunch 2018
CILA Conference 2018
Shaun Kelly wins CILA Secretariat Award 2018
CILA Qualification Award Winners 2018
New additions to the CILA Council
Luke Exford of Sedgwick elected as CILA President
CILA AGM 2018
Women in CILA group win British Insurance Award
CILA Executive Director, Malcolm Hyde, elected as FUEDI President
Volunteer Opportunities for Members aged 18-35
National Apprenticeship Week 2018
Insurance Charities Awareness Week 25th - 29th June 2018
CILA Annual Lunch 2017
CILA Conference 2017
CILA Qualification Award Winners 2017
Mike Weatherhead wins CILA Secretariat Award 2017
John Eves elected as CILA President
Insurance Charities Awareness Week 19th – 23rd June 2017
Meeting CILA members in Singapore
Richard Melville Walmsley FCILA, 1931 - 2016
Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
CILA Conference 2016
Cyber Risks - Evolution, lessons learnt and what's around the corner?
Jonathan Clark elected as CILA President
CILA Council Elections 2016
The CILA agrees new working relationship with the Malaysian Insurance Institute
The CILA agrees new working relationship with the Singapore College of Insurance
CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
April 2016 exams - 22 members achieve CILA qualification
CPD Compliance
CILA Executive Director participates in the BIBA Claims Group
Young people and flooding
CILA President at the All Party Parliamentary Group for Insurance and Finance
CILA President attends public meeting about Storm Desmond
External News
FERMA Conference 2019, Berlin
Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
The Insurance Charities Awareness Week - A lifeline for the insurance industry
Insurance Charities Awareness Week 25th - 29th June 2018
Insurance Charities Awareness Week 19th – 23rd June 2017
Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
Cyber Risks - Evolution, lessons learnt and what's around the corner?
Young people and flooding
Institute News
CILA Council 2020-2021
Shaun Kelly, Chief Ethics Officer at Crawford & Company elected as CILA President
Business Interruption claims and COVID-19
New CILA Guide to Professional Conduct
Economic abuse and the Insurance Industry
CILA Council 2019 - 2020
CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
CILA Annual Report & Accounts 2019
Women in CILA win second award for Diversity & Inclusion
The Future Generation of Loss Adjusters Needs You!
CILA Annual Lunch 2018
New additions to the CILA Council
Luke Exford of Sedgwick elected as CILA President
CILA AGM 2018
Women in CILA group win British Insurance Award
CILA Executive Director, Malcolm Hyde, elected as FUEDI President
National Apprenticeship Week 2018
CILA Annual Lunch 2017
CILA Conference 2017
CILA Qualification Award Winners 2017
Mike Weatherhead wins CILA Secretariat Award 2017
John Eves elected as CILA President
Meeting CILA members in Singapore
CILA Conference 2016
Jonathan Clark elected as CILA President
The CILA agrees new working relationship with the Singapore College of Insurance
The CILA agrees new working relationship with the Malaysian Insurance Institute
CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
CILA President at the All Party Parliamentary Group for Insurance and Finance
CILA Executive Director participates in the BIBA Claims Group
CILA President attends public meeting about Storm Desmond
Member News
CILA Prize Winners 2020
Coming soon: Online exam proctoring
A note from the President, Graham Smart
COVID-19 (Coronavirus) – Collaboration with industry bodies
COVID-19 (Coronavirus) – Advice for CILA exam candidates
CILA Conference 2019
CILA Qualification Prize Winners 2019
Damian Glynn wins CILA Secretariat Award 2019
The future of the European Adjuster – Volunteer opportunity for members aged 18-35
52 members achieve Chartered/Certified status in 2018
CILA Conference 2018
Shaun Kelly wins CILA Secretariat Award 2018
CILA Qualification Award Winners 2018
Volunteer Opportunities for Members aged 18-35
Richard Melville Walmsley FCILA, 1931 - 2016
CILA Council Elections 2016
April 2016 exams - 22 members achieve CILA qualification
CPD Compliance
Advice for Policyholders
What will the loss adjuster do?
Can I appoint a loss adjuster to work on my behalf?
Who pays for the loss adjuster?
Why should I appoint a Chartered Loss Adjuster rather than a Loss Assessor?
Professional Conduct
My claim is not progressing as quickly as I would like. Can the CILA help progress my claim?
I am unhappy that with the method/amount of settlement that has been offered in relation to my claim. Can the CILA help?
Is there a standard procedure that loss adjusters are required to follow?
Are loss adjusters regulated?
Can I make a complaint about a loss adjusting company rather than an individual?
How do I know if a loss adjuster is a member of the CILA?
What does the CILA Guide to Professional Conduct cover?
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Breach of professional conduct
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