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- Reasons to Join
- Enhance your career by studying towards and gaining an industry recognised qualification
- It demonstrates your commitment to professional standards
- CILA events and updates will keep your claims knowledge up-to-date
- You will receive CILA's membership magazine Claims Focus
- You will be joining an industry of over 4,500 claims professionals
- FAQs about CILA Membership
- What type of CILA membership should I apply for if I already have an academic or professional qualification?
- I think I may have been a CILA member previously, how should I apply for membership?
- How much does membership cost and how can I pay?
- How long does the membership application process take?
- How soon can I enter for a CILA exam after applying for membership?
- Careers
- About Us
- Special Interest Groups
- SME Business Interruption Wheel
- An Adjusters Guide to Increase in Cost of Working
- Loss of Rent claims and COVID-19
- Business Interruption claims and COVID-19
- Introduction to Accounts and How to use them
- An Adjuster's Guide to Stock Reconciliation
- Business Interruption Policy Wordings – Challenges Highlighted by Claims Experience – April 2019
- Cannabis Farms - A Growing Problem
- WIC Highlights of 2019
- The 2019/2020 Australian Bushfires - An evolving catastrophe
- Escape of Oil - Claim case studies
- Life as a loss adjuster in the Middle East
- Apply for the Future Focus Committee
- FOS Commercial Insurance Complaints – Revisions April 2019
- Lifting the cover off drains
- When do Building Regulations apply?
- Subsidence and the Chartered Loss Adjuster - Kevin Terry
- Launch of local Women in CILA groups
- Understanding the Party Wall Act
- Beware the palizada: lessor known construction catastrophes
- Blanket & First Loss Policies
- Women in CILA group win British Insurance Award
- ABI domestic subsidence claims agreement and guidelines – December 2017
- Fungal Decay and Insurance Claims
- Validation of Quantum
- Mentoring Moments
- Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
- Introduction of a regulatory cyber security framework for Indian insurers
- The General Data Protection Regulation: How will it affect Australian businesses?
- Wildfires
- Investigation & evaluation of claims involving Retaining Walls
- The Enterprise Act 2016 to boldly go where no Act has gone before
- Enterprise Act 2016
- Reflections on my career by Candy Holland BA(Hons) ACII ACILA
- What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
- Product recall claims in the downstream oil and gas sector
- Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
- FCA Rules on Complaint Handling
- Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
- What makes a good TPA?
- Reinstatement: A Claimant SIG Perspective
- Building the Career you Want
- The Internet of Things - So What?
- A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
- What CAR? for high net worth homes
- Christchurch Earthquake, Residual BI & Other Issues
- Liability SIG Seminars – Spring/Summer 2016
- My Career Story by Helena Evans ACILA FIFAA
- Forensic Investigation News from IFIC Forensics
- CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
- CILA & AIRMIC Seminar - Building Information Modelling - Presentations
- How Long is a Life Cycle? - Presentations
- Desktop Handling of Building Claims
- Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
- Technical Bulletin 38 - Data Protection Act 1998: Section 56
- Anti Fraud Survey 2013 - Results Analysis
- Anti Fraud
- Business Interruption
- SME Business Interruption Wheel
- An Adjusters Guide to Increase in Cost of Working
- Business Interruption claims and COVID-19
- Introduction to Accounts and How to use them
- An Adjuster's Guide to Stock Reconciliation
- Business Interruption Policy Wordings – Challenges Highlighted by Claims Experience – April 2019
- Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
- Christchurch Earthquake, Residual BI & Other Issues
- Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
- Claimant
- Claims Management
- Construction, Energy & Engineering
- Future Focus Group
- High Net Worth & Specie
- International
- The 2019/2020 Australian Bushfires - An evolving catastrophe
- Life as a loss adjuster in the Middle East
- Beware the palizada: lessor known construction catastrophes
- Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
- Introduction of a regulatory cyber security framework for Indian insurers
- The General Data Protection Regulation: How will it affect Australian businesses?
- Wildfires
- Liability
- Property
- Smaller Independent Practices
- Subsidence & Surveying
- Women in CILA
- WIC Highlights of 2019
- Launch of local Women in CILA groups
- Women in CILA group win British Insurance Award
- Mentoring Moments
- Reflections on my career by Candy Holland BA(Hons) ACII ACILA
- What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
- Building the Career you Want
- My Career Story by Helena Evans ACILA FIFAA
- Events
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- Thoroughly Understanding DP2
- Policy Reading
- Situating Ethics in Professional Practice - Reflexivity in practice
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- CILA Annual Lunch 2021
- Loss Adjusting Mastermind
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- News & Claims Focus
- CILA Prize Winners 2020
- CILA Council 2020-2021
- Shaun Kelly, Chief Ethics Officer at Crawford & Company elected as CILA President
- Coming soon: Online exam proctoring
- A note from the President, Graham Smart
- Business Interruption claims and COVID-19
- COVID-19 (Coronavirus) – Collaboration with industry bodies
- COVID-19 (Coronavirus) – Advice for CILA exam candidates
- New CILA Guide to Professional Conduct
- Economic abuse and the Insurance Industry
- FERMA Conference 2019, Berlin
- CILA Conference 2019
- CILA Council 2019 - 2020
- CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
- CILA Qualification Prize Winners 2019
- Damian Glynn wins CILA Secretariat Award 2019
- CILA Annual Report & Accounts 2019
- Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
- The Insurance Charities Awareness Week - A lifeline for the insurance industry
- The future of the European Adjuster – Volunteer opportunity for members aged 18-35
- 52 members achieve Chartered/Certified status in 2018
- Women in CILA win second award for Diversity & Inclusion
- The Future Generation of Loss Adjusters Needs You!
- CILA Annual Lunch 2018
- CILA Conference 2018
- Shaun Kelly wins CILA Secretariat Award 2018
- CILA Qualification Award Winners 2018
- New additions to the CILA Council
- Luke Exford of Sedgwick elected as CILA President
- CILA AGM 2018
- Women in CILA group win British Insurance Award
- CILA Executive Director, Malcolm Hyde, elected as FUEDI President
- Volunteer Opportunities for Members aged 18-35
- National Apprenticeship Week 2018
- Insurance Charities Awareness Week 25th - 29th June 2018
- CILA Annual Lunch 2017
- CILA Conference 2017
- CILA Qualification Award Winners 2017
- Mike Weatherhead wins CILA Secretariat Award 2017
- John Eves elected as CILA President
- Insurance Charities Awareness Week 19th – 23rd June 2017
- Meeting CILA members in Singapore
- Richard Melville Walmsley FCILA, 1931 - 2016
- Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
- CILA Conference 2016
- Cyber Risks - Evolution, lessons learnt and what's around the corner?
- Jonathan Clark elected as CILA President
- CILA Council Elections 2016
- The CILA agrees new working relationship with the Malaysian Insurance Institute
- The CILA agrees new working relationship with the Singapore College of Insurance
- CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
- April 2016 exams - 22 members achieve CILA qualification
- CPD Compliance
- CILA Executive Director participates in the BIBA Claims Group
- Young people and flooding
- CILA President at the All Party Parliamentary Group for Insurance and Finance
- CILA President attends public meeting about Storm Desmond
- External News
- FERMA Conference 2019, Berlin
- Mainmark raises and strengthens Milton Keynes warehouse after summer heatwave
- The Insurance Charities Awareness Week - A lifeline for the insurance industry
- Insurance Charities Awareness Week 25th - 29th June 2018
- Insurance Charities Awareness Week 19th – 23rd June 2017
- Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
- Cyber Risks - Evolution, lessons learnt and what's around the corner?
- Young people and flooding
- Institute News
- CILA Council 2020-2021
- Shaun Kelly, Chief Ethics Officer at Crawford & Company elected as CILA President
- Business Interruption claims and COVID-19
- New CILA Guide to Professional Conduct
- Economic abuse and the Insurance Industry
- CILA Council 2019 - 2020
- CILA welcomes new President - Graham Smart, Chief Commercial Officer at McLarens
- CILA Annual Report & Accounts 2019
- Women in CILA win second award for Diversity & Inclusion
- The Future Generation of Loss Adjusters Needs You!
- CILA Annual Lunch 2018
- New additions to the CILA Council
- Luke Exford of Sedgwick elected as CILA President
- CILA AGM 2018
- Women in CILA group win British Insurance Award
- CILA Executive Director, Malcolm Hyde, elected as FUEDI President
- National Apprenticeship Week 2018
- CILA Annual Lunch 2017
- CILA Conference 2017
- CILA Qualification Award Winners 2017
- Mike Weatherhead wins CILA Secretariat Award 2017
- John Eves elected as CILA President
- Meeting CILA members in Singapore
- CILA Conference 2016
- Jonathan Clark elected as CILA President
- The CILA agrees new working relationship with the Singapore College of Insurance
- The CILA agrees new working relationship with the Malaysian Insurance Institute
- CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
- CILA President at the All Party Parliamentary Group for Insurance and Finance
- CILA Executive Director participates in the BIBA Claims Group
- CILA President attends public meeting about Storm Desmond
- Member News
- CILA Prize Winners 2020
- Coming soon: Online exam proctoring
- A note from the President, Graham Smart
- COVID-19 (Coronavirus) – Collaboration with industry bodies
- COVID-19 (Coronavirus) – Advice for CILA exam candidates
- CILA Conference 2019
- CILA Qualification Prize Winners 2019
- Damian Glynn wins CILA Secretariat Award 2019
- The future of the European Adjuster – Volunteer opportunity for members aged 18-35
- 52 members achieve Chartered/Certified status in 2018
- CILA Conference 2018
- Shaun Kelly wins CILA Secretariat Award 2018
- CILA Qualification Award Winners 2018
- Volunteer Opportunities for Members aged 18-35
- Richard Melville Walmsley FCILA, 1931 - 2016
- CILA Council Elections 2016
- April 2016 exams - 22 members achieve CILA qualification
- CPD Compliance
- Advice for Policyholders
- What will the loss adjuster do?
- Can I appoint a loss adjuster to work on my behalf?
- Who pays for the loss adjuster?
- Why should I appoint a Chartered Loss Adjuster rather than a Loss Assessor?
- Professional Conduct
- My claim is not progressing as quickly as I would like. Can the CILA help progress my claim?
- I am unhappy that with the method/amount of settlement that has been offered in relation to my claim. Can the CILA help?
- Is there a standard procedure that loss adjusters are required to follow?
- Are loss adjusters regulated?
- Can I make a complaint about a loss adjusting company rather than an individual?
- How do I know if a loss adjuster is a member of the CILA?
- What does the CILA Guide to Professional Conduct cover?
- Can I make a complaint about a CILA member?
- How long will it take to get a response about my complaint?
- What action do you take if my complaint is upheld?
- Breach of professional conduct
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