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FAQs about CILA Membership
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Careers
Liability Adjuster
Claimant Adjuster
Property Adjuster
Business Interruption Adjuster
Jobs
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Subsidence Adjuster
Fraud Investigator
About Us
The Charter
Bye-Laws
Guide to Professional Conduct
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Executive Committee & Council
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Blog
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Diversity & Inclusion
History & CILA Arms
Special Interest Groups
Anti Fraud
Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
Anti Fraud Survey 2013 - Results Analysis
Technical Bulletin 38 - Data Protection Act 1998: Section 56
Business Interruption
CILA Business Interruption Conference 2017 – Enterprising BI
Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
Adequacy of BI Survey
CILA Conference 2016 Presentations
Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
BI & Property SIG Seminar
Riot Update - April 2015
Claimant
The Enterprise Act 2016 to boldly go where no Act has gone before
FCA Rules on Complaint Handling
Reinstatement: A Claimant SIG Perspective
Claims Management
What makes a good TPA?
The Internet of Things - So What?
Desktop Handling of Building Claims
Construction, Energy & Engineering
Product recall claims in the downstream oil and gas sector
How Long is a Life Cycle? - Presentations
Who is to blame when industry design standards are defective?
CILA & AIRMIC Seminar - Building Information Modelling - Presentations
Future Focus Group
High Net Worth & Specie
What CAR? for high net worth homes
International
Beware the palizada: lessor known construction catastrophes
Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
Introduction of a regulatory cyber security framework for Indian insurers
The General Data Protection Regulation: How will it affect Australian businesses?
Wildfires
Liability
Enterprise Act 2016
A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
Liability SIG Seminars – Spring/Summer 2016
CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
Property
Major Loss: Explosions - the unique features of explosion investigations
Blanket & First Loss Policies
Defra Property Level Flood Resilience Round Table 2017 End of Year 1 Report
Fungal Decay and Insurance Claims
Validation of Quantum
UK Terrorism – Pool Re’s role in a year of evolving terror for the UK
VAT on property claims
Fire and Escape of Water Forensic Investigation News from IFIC Forensics - 2018
Smaller Independent Practices
Landlords and Tenants – interesting problems and how to avoid them?
Farcroft Brochure
Subsidence & Surveying
ABI domestic subsidence claims agreement and guidelines – December 2017
Investigation & evaluation of claims involving Retaining Walls
Women in CILA
Women in CILA group win British Insurance Award
Mentoring Moments
Why I love working as a Loss Adjuster by Sonia Davies Cert CII Cert CILA BDMA.InsTech
Reflections on my career by Candy Holland BA(Hons) ACII ACILA
What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
Building the Career you Want
My Career Story by Helena Evans ACILA FIFAA
Events
Claims in Historic Buildings: Understanding fire spread and challenges for effective recovery
*Fully Booked* Women in CILA Event - Assert Yourself (Without Losing Yourself)
CILA Skills: How to influence and negotiate
CILA Scotland Event
CILA BI SIG Webinar - Spotlight On: BI and the Waste Industry
The Technology of Luxury Homes
*Booking Open* CILA Conference 2019
*Save the Date* CILA Lunch 2019
Conference Events
*Booking Open* CILA Conference 2019
Social Events
*Save the Date* CILA Lunch 2019
Exam Preparation
CPD Events
CILA Scotland Event
Claims in Historic Buildings: Understanding fire spread and challenges for effective recovery
*Fully Booked* Women in CILA Event - Assert Yourself (Without Losing Yourself)
CILA Skills: How to influence and negotiate
The Technology of Luxury Homes
CILA BI SIG Webinar - Spotlight On: BI and the Waste Industry
International Events
External Events
News & Claims Focus
52 members achieve Chartered/Certified status in 2018
Women in CILA win second award for Diversity & Inclusion
The Future Generation of Loss Adjusters Needs You!
CILA Annual Lunch 2018
CILA Conference 2018
Shaun Kelly wins CILA Secretariat Award 2018
CILA Qualification Award Winners 2018
New additions to the CILA Council
Luke Exford of Sedgwick elected as CILA President
CILA AGM 2018
Women in CILA group win British Insurance Award
CILA Executive Director, Malcolm Hyde, elected as FUEDI President
Volunteer Opportunities for Members aged 18-35
National Apprenticeship Week 2018
Insurance Charities Awareness Week 25th - 29th June 2018
CILA Annual Lunch 2017
CILA Conference 2017
CILA Qualification Award Winners 2017
Mike Weatherhead wins CILA Secretariat Award 2017
John Eves elected as CILA President
Insurance Charities Awareness Week 19th – 23rd June 2017
Meeting CILA members in Singapore
Richard Melville Walmsley FCILA, 1931 - 2016
Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
CILA Conference 2016
Cyber Risks - Evolution, lessons learnt and what's around the corner?
Jonathan Clark elected as CILA President
CILA Council Elections 2016
The CILA agrees new working relationship with the Malaysian Insurance Institute
The CILA agrees new working relationship with the Singapore College of Insurance
CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
April 2016 exams - 22 members achieve CILA qualification
CPD Compliance
CILA Executive Director participates in the BIBA Claims Group
Young people and flooding
CILA President at the All Party Parliamentary Group for Insurance and Finance
CILA President attends public meeting about Storm Desmond
External News
Insurance Charities Awareness Week 25th - 29th June 2018
Insurance Charities Awareness Week 19th – 23rd June 2017
Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
Cyber Risks - Evolution, lessons learnt and what's around the corner?
Young people and flooding
Institute News
Women in CILA win second award for Diversity & Inclusion
The Future Generation of Loss Adjusters Needs You!
CILA Annual Lunch 2018
New additions to the CILA Council
Luke Exford of Sedgwick elected as CILA President
CILA AGM 2018
Women in CILA group win British Insurance Award
CILA Executive Director, Malcolm Hyde, elected as FUEDI President
National Apprenticeship Week 2018
CILA Annual Lunch 2017
CILA Conference 2017
CILA Qualification Award Winners 2017
Mike Weatherhead wins CILA Secretariat Award 2017
John Eves elected as CILA President
Meeting CILA members in Singapore
CILA Conference 2016
Jonathan Clark elected as CILA President
The CILA agrees new working relationship with the Singapore College of Insurance
The CILA agrees new working relationship with the Malaysian Insurance Institute
CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
CILA President at the All Party Parliamentary Group for Insurance and Finance
CILA Executive Director participates in the BIBA Claims Group
CILA President attends public meeting about Storm Desmond
Member News
52 members achieve Chartered/Certified status in 2018
CILA Conference 2018
Shaun Kelly wins CILA Secretariat Award 2018
CILA Qualification Award Winners 2018
Volunteer Opportunities for Members aged 18-35
Richard Melville Walmsley FCILA, 1931 - 2016
CILA Council Elections 2016
April 2016 exams - 22 members achieve CILA qualification
CPD Compliance
Advice for Policyholders
What will the loss adjuster do?
Can I appoint a loss adjuster to work on my behalf?
Who pays for the loss adjuster?
Why should I appoint a Chartered Loss Adjuster rather than a Loss Assessor?
Professional Conduct
My claim is not progressing as quickly as I would like. Can the CILA help progress my claim?
I am unhappy that with the method/amount of settlement that has been offered in relation to my claim. Can the CILA help?
Is there a standard procedure that loss adjusters are required to follow?
Are loss adjusters regulated?
Can I make a complaint about a loss adjusting company rather than an individual?
How do I know if a loss adjuster is a member of the CILA?
What does the CILA Guide to Professional Conduct cover?
Can I make a complaint about a CILA member?
How long will it take to get a response about my complaint?
What action do you take if my complaint is upheld?
Breach of professional conduct
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