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    • Careers
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      • Diversity & Inclusion
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    • Special Interest Groups
      • Anti Fraud
        • Anti-Fraud SIG Webinar - 'Fraud and Property Claims'
        • Anti Fraud Survey 2013 - Results Analysis
        • Technical Bulletin 38 - Data Protection Act 1998: Section 56
      • Business Interruption
        • CILA Business Interruption Conference 2017 – Enterprising BI
        • Joint IIL-LBIA lecture – Gross Profit – are we all still getting it wrong?
        • Adequacy of BI Survey
        • CILA Conference 2016 Presentations
        • Business Interruption SIG Seminar - Gross Profit Under-Declared: So What?
        • BI & Property SIG Seminar
        • Riot Update - April 2015
      • Claimant
        • The Enterprise Act 2016 to boldly go where no Act has gone before
        • FCA Rules on Complaint Handling
        • Reinstatement: A Claimant SIG Perspective
      • Claims Management
        • What makes a good TPA?
        • The Internet of Things - So What?
        • Desktop Handling of Building Claims
      • Construction, Energy & Engineering
        • Product recall claims in the downstream oil and gas sector
        • How Long is a Life Cycle? - Presentations
        • Who is to blame when industry design standards are defective?
        • CILA & AIRMIC Seminar - Building Information Modelling - Presentations
      • Future Focus Group
      • High Net Worth & Specie
        • What CAR? for high net worth homes
      • International
        • Beware the palizada: lessor known construction catastrophes
        • Kennedys Guide - Personal Data Privacy Principles in Asia Pacific (April 2016)
        • Introduction of a regulatory cyber security framework for Indian insurers
        • The General Data Protection Regulation: How will it affect Australian businesses?
        • Wildfires
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        • Enterprise Act 2016
        • A Guide to Pursuing an Effective Recovery Action in Europe and Beyond
        • Liability SIG Seminars – Spring/Summer 2016
        • CILA Liability SIG Seminar – ‘Out With the Old & In With the New’ (London)
      • Property
        • Major Loss: Explosions - the unique features of explosion investigations
        • Blanket & First Loss Policies
        • Defra Property Level Flood Resilience Round Table 2017 End of Year 1 Report
        • Fungal Decay and Insurance Claims
        • Validation of Quantum
        • UK Terrorism – Pool Re’s role in a year of evolving terror for the UK
        • VAT on property claims
        • Fire and Escape of Water Forensic Investigation News from IFIC Forensics - 2018
      • Smaller Independent Practices
        • Landlords and Tenants – interesting problems and how to avoid them?
        • Farcroft Brochure
      • Subsidence & Surveying
        • ABI domestic subsidence claims agreement and guidelines – December 2017
        • Investigation & evaluation of claims involving Retaining Walls
      • Women in CILA
        • Women in CILA group win British Insurance Award
        • Mentoring Moments
        • Why I love working as a Loss Adjuster by Sonia Davies Cert CII Cert CILA BDMA.InsTech
        • Reflections on my career by Candy Holland BA(Hons) ACII ACILA
        • What I have learnt by Kim Alcock LLM ACII FCILA AInstLM
        • Building the Career you Want
        • My Career Story by Helena Evans ACILA FIFAA
    • Events
      • Claims in Historic Buildings: Understanding fire spread and challenges for effective recovery
      • *Fully Booked* Women in CILA Event - Assert Yourself (Without Losing Yourself)
      • CILA Skills: How to influence and negotiate
      • CILA Scotland Event
      • CILA BI SIG Webinar - Spotlight On: BI and the Waste Industry
      • The Technology of Luxury Homes
      • *Booking Open* CILA Conference 2019
      • *Save the Date* CILA Lunch 2019
      • Conference Events
        • *Booking Open* CILA Conference 2019
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        • *Save the Date* CILA Lunch 2019
      • Exam Preparation
      • CPD Events
        • CILA Scotland Event
        • Claims in Historic Buildings: Understanding fire spread and challenges for effective recovery
        • *Fully Booked* Women in CILA Event - Assert Yourself (Without Losing Yourself)
        • CILA Skills: How to influence and negotiate
        • The Technology of Luxury Homes
        • CILA BI SIG Webinar - Spotlight On: BI and the Waste Industry
      • International Events
      • External Events
    • News & Claims Focus
      • 52 members achieve Chartered/Certified status in 2018
      • Women in CILA win second award for Diversity & Inclusion
      • The Future Generation of Loss Adjusters Needs You!
      • CILA Annual Lunch 2018
      • CILA Conference 2018
      • Shaun Kelly wins CILA Secretariat Award 2018
      • CILA Qualification Award Winners 2018
      • New additions to the CILA Council
      • Luke Exford of Sedgwick elected as CILA President
      • CILA AGM 2018
      • Women in CILA group win British Insurance Award
      • CILA Executive Director, Malcolm Hyde, elected as FUEDI President
      • Volunteer Opportunities for Members aged 18-35
      • National Apprenticeship Week 2018
      • Insurance Charities Awareness Week 25th - 29th June 2018
      • CILA Annual Lunch 2017
      • CILA Conference 2017
      • CILA Qualification Award Winners 2017
      • Mike Weatherhead wins CILA Secretariat Award 2017
      • John Eves elected as CILA President
      • Insurance Charities Awareness Week 19th – 23rd June 2017
      • Meeting CILA members in Singapore
      • Richard Melville Walmsley FCILA, 1931 - 2016
      • Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
      • CILA Conference 2016
      • Cyber Risks - Evolution, lessons learnt and what's around the corner?
      • Jonathan Clark elected as CILA President
      • CILA Council Elections 2016
      • The CILA agrees new working relationship with the Malaysian Insurance Institute
      • The CILA agrees new working relationship with the Singapore College of Insurance
      • CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
      • April 2016 exams - 22 members achieve CILA qualification
      • CPD Compliance
      • CILA Executive Director participates in the BIBA Claims Group
      • Young people and flooding
      • CILA President at the All Party Parliamentary Group for Insurance and Finance
      • CILA President attends public meeting about Storm Desmond
      • External News
        • Insurance Charities Awareness Week 25th - 29th June 2018
        • Insurance Charities Awareness Week 19th – 23rd June 2017
        • Insurance Institute of London (IIL) praises the work of the CILA President, Jonathan Clark
        • Cyber Risks - Evolution, lessons learnt and what's around the corner?
        • Young people and flooding
      • Institute News
        • Women in CILA win second award for Diversity & Inclusion
        • The Future Generation of Loss Adjusters Needs You!
        • CILA Annual Lunch 2018
        • New additions to the CILA Council
        • Luke Exford of Sedgwick elected as CILA President
        • CILA AGM 2018
        • Women in CILA group win British Insurance Award
        • CILA Executive Director, Malcolm Hyde, elected as FUEDI President
        • National Apprenticeship Week 2018
        • CILA Annual Lunch 2017
        • CILA Conference 2017
        • CILA Qualification Award Winners 2017
        • Mike Weatherhead wins CILA Secretariat Award 2017
        • John Eves elected as CILA President
        • Meeting CILA members in Singapore
        • CILA Conference 2016
        • Jonathan Clark elected as CILA President
        • The CILA agrees new working relationship with the Singapore College of Insurance
        • The CILA agrees new working relationship with the Malaysian Insurance Institute
        • CDM Regulations 2015: Guidance for Insurers and Loss Adjusters
        • CILA President at the All Party Parliamentary Group for Insurance and Finance
        • CILA Executive Director participates in the BIBA Claims Group
        • CILA President attends public meeting about Storm Desmond
      • Member News
        • 52 members achieve Chartered/Certified status in 2018
        • CILA Conference 2018
        • Shaun Kelly wins CILA Secretariat Award 2018
        • CILA Qualification Award Winners 2018
        • Volunteer Opportunities for Members aged 18-35
        • Richard Melville Walmsley FCILA, 1931 - 2016
        • CILA Council Elections 2016
        • April 2016 exams - 22 members achieve CILA qualification
        • CPD Compliance
    • Advice for Policyholders
      • What will the loss adjuster do?
      • Can I appoint a loss adjuster to work on my behalf?
      • Who pays for the loss adjuster?
      • Why should I appoint a Chartered Loss Adjuster rather than a Loss Assessor?
      • Professional Conduct
        • My claim is not progressing as quickly as I would like. Can the CILA help progress my claim?
        • I am unhappy that with the method/amount of settlement that has been offered in relation to my claim. Can the CILA help?
        • Is there a standard procedure that loss adjusters are required to follow?
        • Are loss adjusters regulated?
        • Can I make a complaint about a loss adjusting company rather than an individual?
        • How do I know if a loss adjuster is a member of the CILA?
        • What does the CILA Guide to Professional Conduct cover?
        • Can I make a complaint about a CILA member?
        • How long will it take to get a response about my complaint?
        • What action do you take if my complaint is upheld?
      • Breach of professional conduct
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