Diploma

Overview

Diploma
Diploma

Diploma

The CILA Diploma requires you to develop an in depth understanding of the principles of insurance, along with comprehensive knowledge of the insurance market. Your growth as a claims professional will further be enhanced by studying the essential subjects of customer service and ethics.

Successful attainment of the CILA Diploma will also enable you to progress to the CILA Advanced Diploma exams.

The CILA Diploma qualification is provided by the CILA in conjunction with the exam facilitator, Pearson VUE.

Download Diploma Qualification Summary Sheet

professional development

To obtain the Diploma qualification you must pass the following exams:

  1. DP1 - The Principles of Insurance 1
    2 hour exam comprising 10 compulsory questions which require short essay style answers

  2. DP2 - The Principles of Insurance 2
    2 hour exam comprising 10 compulsory questions which require short essay style answers

  3. DP3 – Customer Service & Ethics
    2 hour exam comprising 10 compulsory questions which require short essay style answer

The CILA Diploma exams are computer based and can be taken at exam centres throughout the world at a date and time to suit you.

Entry to the Diploma exams is open to CILA members who hold the CILA Certificate or any of the following qualifications:

Chartered Insurance Institute - Diploma in Insurance (Dip CII)

Chartered Insurance Institute - Advanced Diploma in Insurance (ACII)

Chartered Insurance Institute – Fellowship (FCII)

Insurance Institute of Ireland - Professional Diploma in Insurance (CIP)

Malaysian Insurance Institute - Diploma (DMII)

Singapore College of Insurance - Diploma in General Insurance and Risk Management (DGIRM)

Australian and New Zealand Institute of Insurance and Finance – Diploma of General Insurance

The Institute will also consider entry based on other academic or professional qualifications depending on their relevance and level of study, including professional qualifications which are attained outside of the UK. Enquiries should be submitted by email to and include full details of the qualifications you would like considered.

Candidates who hold one or more of the following qualifications are able to obtain an exemption from the exams, DP1 – The Principles of Insurance 1 and DP2 – The Principles of Insurance 2:

Chartered Insurance Institute - Diploma in Insurance (Dip CII)

Chartered Insurance Institute - Advanced Diploma in Insurance (ACII)

Chartered Insurance Institute – Fellowship (FCII)

Insurance Institute of Ireland - Professional Diploma in Insurance (CIP)

Malaysian Insurance Institute - Diploma (DMII)

Singapore College of Insurance - Diploma in General Insurance and Risk Management (DGIRM)

Australian and New Zealand Institute of Insurance and Finance – Diploma of General Insurance

To apply for these exemptions please send the Institute a copy of the certificate which evidences your qualification and a payment of £120 (an exemption fee of £60 applies to each exam).

The DP1 and DP2 exams require you to undertake your own reading and research in preparation for the exams. There is a syllabus for each paper along with two recommended text books, Property Insurance Law and Claims and Law Made Simple. To help get you started the Institute has also produced a study guide which includes useful tips regarding the syllabus and suggestions for study.

Bespoke learning material on the subjects of customer service and business ethics has been developed to help you study for the DP3 exam. When purchasing your entry to a Diploma exam, you will be able to download the associated study guide or learning material from the Pearson VUE website.

We recommend that allow between 50 to 60 hours of study for each Diploma paper.

The recommended exam text book, Property Insurance Law and Claims, can be purchased at a discounted price of £30 if you entered to sit a CILA exam. Please request by emailing . We will pass your details (including confirmation of your exam entry) to the publishers Witherby who will then contact you direct to arrange payment and delivery.

  • DP1 – The Principles of Insurance 1
    Studying for the Diploma DP1 paper will develop your understanding of utmost good faith, duty of fair presentation, insurable interest and indemnity. You will also learn about claim procedures such as onus of proof, acceptance forms, forms of discharge, assignment, mandates and validation of quantum. You will gain knowledge of the Financial Conduct Authority (FCA) handbook and the role of the Insurance Fraud Bureau (IFB). You will also study the law of contract, including terms such as contra proferentem rule, offer, acceptance and consideration. You will develop your understanding of torts including negligence, nuisance and trespass and be able to define risk, peril and moral and physical hazard. You also study legislation relevant to insurance.

    Syllabus for Diploma DP1 exam

  • DP2 – The Principles of Insurance 2
    Studying for the Diploma DP2 paper will develop your understanding of proximate cause, subrogation and contribution. You will also learn the legal principles relating to transfer of ownership of property and goods. You will develop your knowledge of how the insurance market operates including the functions of loss adjusters, loss assessors, underwriters, intermediaries, the FCA, the Financial Ombudsman Service (FOS) and risk managers. You will also study legislation relevant to insurance, including the Fraud Act 2006, the Third Parties (Rights against Insurers) Regulations 2016 and the Fires Prevention (Metropolis) Act 1774.

    Syllabus for Diploma DP2 exam

  • DP3 – Customer service & Ethics
    Studying for the Diploma DP3 paper will give you an understanding of the importance of good customer service and sound business ethics in a loss adjusting context. You will study the subject of customer service, when it takes place, its benefits and different forms. You will also learn how to measure and manage service quality, including response to complaints. You will gain knowledge of SERVQUAL, the Consumer Rights Act 2015, the FCA and Treating Customers Fairly. You will study ethical theories and explore ethical decision making and ethical dilemmas. You will also learn how ethical organisations are built in a diverse and global environment, including aspects such as corporate governance, corporate social responsibility and whistleblowing.

    Syllabus for Diploma DP3 exam

The entry fee for each Diploma exam is £200:

DP1 = £200

DP2 = £200

DP3 = £200

Total = £600

We recommend that you purchase your Diploma exam entries one at a time. This is because each exam entry comes in the form of a voucher which has an expiry date.

Please note that payment is made to the exam facilitator, Pearson VUE, and not the Institute.

http://www.mindhub.co.uk/

  1. CILA membership
    Please note that you can only attain a CILA qualification if you are a member of the CILA. If you are not already a member, please apply for CILA membership via the following link: https://online.cila.co.uk/login/login.asp

  2. Create a Pearson VUE account
    The next step is to create your own online account with the exam facilitator Pearson VUE: http://www.pearsonvue.com/cila/  Please note that you will need your CILA membership number in order to create your Pearson VUE account.

  3. Purchase learning material and exam voucher
    The next step is to purchase the learning material and exam voucher/s for the exam/s you wish to sit. You do this through the Pearson VUE website at http://www.mindhub.co.uk/

Please note that each exam voucher has an expiry date and the associated exam must be booked and taken before this expiry date. Failure to do so will require repurchase of the voucher at full cost.

The Diploma exams can usually be sat at an exam centre close to your home or place of work and at a time that suits you. Simply follow the steps below to find your nearest exam centre and book your exam sitting.

  1. Locate exam centre. The exam centres are provided by the exam facilitator Pearson VUE. We recommend that you check the location of Pearson VUE exam centres via the Pearson VUE website http://www.pearsonvue.com/cila/

    If an exam centre is not available in your country, please contact the Institute at for further assistance.

  2. Schedule your exam. When you feel ready to take an exam, you can schedule a date, time and location via the Pearson VUE website: http://www.pearsonvue.com/cila/

Here is a test quiz to see how far you have progressed in your studies. The subject is negligence. The aim of the quiz is to help you appreciate the depth of knowledge you are expected to gain. The Diploma exams will require you to provide short essay style answers but for ease the test quiz questions are multiple choice and will give you an immediate score:

https://www.surveymonkey.co.uk/r/DP1-Negligence

A test quiz for DP2 is also available.

https://www.surveymonkey.co.uk/r/DP2PropertyLaw

New: DP1 quiz on Law of Contract:

https://www.surveymonkey.co.uk/r/ContractDP1

Sample questions are also available:

  • Download Sample Questions
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    Richard Collison

    What our Members say

    Achieving Associate status has opened many doors for me; from providing kudos within the market place to facilitating my progression within my respective company.

    Richard Collison, ACILA Cert CII BDMA Ins Tech

    Major Loss Adjuster, Cunningham Lindsey