The CILA Certificate is an entry level qualification which is open to any member of the CILA. Studying for this qualification will give you an essential understanding of the insurance market, the principles of claims handling and specific claims handling issues. Attaining the Certificate qualification will provide you with an excellent foundation in claims handling and will also allow you to progress to the CILA Diploma examinations.  

The CILA Certificate qualification is provided by the CILA in conjunction with the exam facilitator Pearson Vue.

To obtain the CILA Certificate qualification you must pass the following multiple choice exams:

CH1 - Introduction to the Insurance Industry
45 multiple choice questions in 60 minutes

CH2 - Claims Handling
45 multiple choice questions in 60 minutes

CH3 - Advanced Claims Handling (Handling Claims for Specific Losses)
45 multiple choice questions in 90 minutes*

*CH3 includes scenario based multiple choice questions and so the time allowed for this exam has been extended to 90 minutes to provide candidates with sufficient reading time. All CILA exams are sat using a computer and you simply book your exam sitting for a date and time that suits you.

Candidates who hold the Chartered Insurance Institute’s (CII) Certificate or have passed CII papers IF1 (Insurance, legal and regulatory), IF2 (General Insurance business) and IF4 (Insurance Claims Handling process) are able to obtain an exemption from CH1 - Introduction to the Insurance Industry.

Candidates should note that credits of equal or higher value than the CII Certificate will not be sufficient as an exemption from CH1.

To apply for this exemption please send the Institute a copy of your Cert CII certificate and a payment of £60.

You will be provided with bespoke learning material to help you study for the CILA Certificate exams. We estimate that if you are starting out in your career CH1 and CH2 will take you between 40 to 60 hours of study each. CH3 is likely to take 60 hours of study.

A sample of the Certificate learning material is provided below:

• CH1 - Introduction to the Insurance Industry

Studying for the Certificate CH1 paper will give you an understanding of risk and risk transfer, the different people and organisations that operate within the insurance industry and how contract law applies to insurance policies. You will also gain an insight into how a legal liability might arise and obtain an introduction to the principles of insurable interest, indemnity, proximate cause, contribution and subrogation. You will also learn about the regulation of the insurance market and data protection.

Syllabus for Certificate CH1 exam

• CH2 - Claims Handling

Studying for the Certificate CH2 paper will give you knowledge of the various elements of an insurance policy including the implications of policy conditions and warranties. You will learn definitions of the insurance perils with supporting case law. You will also gain an insight into claims validation and the mitigation of losses and learn about terms such as reasonable care and gradually operating cause. You will get an introduction to the Fraud Act 2006 and learn how to deal with aspects of policy application, such as underinsurance.

Syllabus for Certificate CH2 exam

• CH3 - Advanced Claims Handling (Handling Claims for Specific Losses)

Studying for the Certificate CH3 paper will give you an introduction to more specialist areas such as business interruption claims and factors to consider when handling alternative accommodation claims. You will learn about basic building elements, common buildings damage and the Construction (Design & Management) Regulations. You will also get advice on claims handling in a catastrophe or surge situation and obtain a basic understanding of how to reserve a personal injury claim, along with an overview of the Civil Procedure Rules.

Syllabus for Certificate CH3 exam

The learning material and entry for each exam are purchased together at a cost of:

CH1 = £200

CH2 = £200

CH3 = £200

Total = £600

We recommend that you purchase and complete your Certificate exams one at a time.  This is because each exam entry comes in the form of a voucher which has an expiry date.

Please note that payment is made to the exam facilitator, Pearson Vue, and not the Institute.

1. CILA membership. Please note that you can only attain a CILA qualification if you are a member of the CILA. If you are not already a member, please apply for CILA membership via the following link: https://online.cila.co.uk/login/login.asp

2. Create a Pearson VUE account. The next step is to create your own online account with the exam facilitator Pearson VUE: http://www.pearsonvue.com/cila/  Please note that you will need your CILA membership number in order to create your Pearson VUE account.

3. You do this through the Pearson Vue online shop which is called Mindhub: http://www.mindhub.co.uk/category_s/100.htm

Please note that each exam voucher has an expiry date and the associated exam must be booked and taken before this expiry date. Failure to do so will require repurchase of the voucher at full cost.

The CILA Certificate examinations can be sat at one of the following locations:

At a Pearson Vue test centre
Pearson Vue test centres are located throughout the world and you can find your nearest test centre by visiting the Pearson Vue website at: http://www.pearsonvue.com/cila/ If a test centre is not available in your country, please contact the Institute at for further assistance.

You may find it useful to watch a short video by Pearson Vue on “What to expect in a Pearson Vue test centre” before sitting an examination in a Pearson Vue test centre: http://home.pearsonvue.com/test-taker/security.aspx

At home or in your office
Pearson Vue also offer the option to sit a CILA examination at home or in your office using an online invigilation service called OnVUE. An online invigilator will observe and monitor your exam through specialist software and the webcam and microphone on your computer.

We recommend that you familiarise yourself with the OnVUE system requirements, policies and procedures before selecting this method of examination. Detailed information can be found on the Pearson Vue website at: http://www.pearsonvue.com/cila/

Booking your exam
When you feel ready to take your exam (whether at a test centre, at home or your office), you can schedule the date, time and location via the Pearson VUE website: http://www.pearsonvue.com/cila/

You may wish to try out the exam software in advance of your exam sitting so that you are familiar with the functionality: http://www.pearsonvue.com/athena

Please note that you are required to present photographic identification on the day of your exam, for example, your passport or driving licence. It is essential that the name on this identification matches the name your CILA membership record. 

In attaining the CILA Certificate qualification you will also hold an Edexcel BTEC Level 3 Certificate in Insurance Claims Handling (QCF).

The Certificate is recognised on the Qualifications and Credit Framework (QCF) at Level 3 and has a credit value of 18.


David Walker

What our Members say

Since obtaining my Cert CILA qualification, I have a greater technical understanding of my role and have much more confidence in making claim related decisions.

David Walker, Cert CILA

Team Leader, Ryan Direct Group Limited