A Chartered member may be elected to the CILA Council to represent the particular interests of members in one of the following areas: London and Home Counties, Midlands, Northern, Southern, Western, Scotland, Northern Ireland and Republic of Ireland. The activities of the Institute are supported by a team of full time employees known as the CILA secretariat. See the Contact Us page. History of the loss adjusting profession and the CILA arms. Read about the origins of loss adjusting, the creation of the CILA and the granting of our arms.