Thursday, 30th Apr 2020, 10:00 - 11:00


clock   1hr CPD Hours

Members: N/A

Non-Members: N/A

Event Summary

For adjusters, claim preparers, and loss assessors, reading the policy is one of the first steps in a new claim. We look for the values insured, the methods of reinstatement, and whether or not other policies might be relevant. The questions are already building: what are the values at risk compared to these sums insured? What remedies might insurers need to take? Is a gross profit or gross earnings calculation more appropriate for the insured? Is this a local policy, and might a master policy be applicable?

Aruna Chandrapalan, Melissa Cunningham, and Mark Harris will present several cases around these topics using real examples. In this webinar, we aim to discuss how issues may arise, remedies experienced, and the potential difficulties in communication with an insured. Ultimately, we will communicate the need to read and explain the fine print of the policy.*

*even if it’s the same size font as the rest of it.


  • Aruna Chandrapalan ACMA ACILA, Senior Manager, Forensic Advisory Services Division, Sedgwick International UK
  • Melissa Cunningham ACA ACILA, Vice President, Senior Managing Consultant, Marsh
  • Mark Harris BA(Hons) FCCA ACILA, Senior Technical Manager Business Interruption and Head of Cyber Risks, Harris Balcombe LLP


The webinar is due to start at 10.00am (GMT) and finish by 11.00am (GMT).

Booking Info

Once you have booked your place to register your interest, closer to the date, we will send out WebEx registration details and instructions on how to join the webinar.

Event bookings are made via 'My CILA'. If you do not have a My CILA account, please create one. My CILA is available to both CILA members and non-members. 

Read More
Spotlight on: BI and the small print

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