Thursday, 21st Nov 2019, 13.15 - 14.00

Consilium Room, 21 Lombard Street, London, EC3V 9AH

clock   45 mins CPD Hours

Members: N/A

Non-Members: N/A

Event Summary

In this joint IIL/CILA lecture Dr Nicola Sharp Jeffs will talk about what economic abuse is, the charity's research findings in relation to insurance and economic abuse, and how insurers might look to improve outcomes for victim-survivors of economic abuse.

Research conducted by the charity into survivors' experiences and financial ombudsman decisions revealed challenges for victims and survivors including:

Key points to be covered:

  • Exclusion from taking out insurance
  • Being unable to make claims
  • Inappropriate disclosure of information or inappropriate treatment by insurers
  • Difficulties accessing information about insurance policies
  • Policies taken out, cancelled or changed without a victim's knowledge or consent
  • Victims can be restricted from gaining access to funds paid by insurers, for example, when a claim is to be paid but the abuser forces the victim to sign a note confirming the money is to be paid into the abuser's account, rather than a joint account

By the end of this lecture members will have gained an insight into:

  • Why economic abuse is an issue for the insurance industry
  • The challenges for victim-survivors in relation to insurance
  • How insurers can support victim-survivors and also be supported


  • Dr Nicola Sharp-Jeffs, Founder and Director, Surviving Economic Abuse

Co-Chaired by:

  • Candy Holland, Senior Partner, Echelon Claims Consultants
  • Johnny Timpson, Financial Protection Technical & Industry Affairs Manager, IIL


Registration is at 12.45pm, with the seminar to start at 1.15pm. The event will finish at 2.00pm.

Booking Info

Entry to this event is FREE and we invite both CILA members and non-members to book their places. There are limited spaces for this event so book soon to avoid diappointment. 

Attendees must register online by 2pm one working day before the lecture
All attendees must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission
Read More
**Fully Booked** IIL & CILA - Economic abuse and Insurance

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