The Chartered Institute of Loss Adjusters

20 Ironmonger Lane, London, EC2V 8EP
tel: +44(0)20 3861 5720  email:

The Institute Team

Malcolm Hyde

Executive Director


T: 0203 8615728


I am delighted to introduce my team who are here to help you. In addition to overseeing the work of the CILA, I also represent the Institute on external matters.

Reeya Tosar

Executive Assistant

BA (Hons)

T: 0203 861 5727


Contact me for any issues concerning the Executive Director, CILA accounts, ACS submissions, examination appeals, professional conduct complaints and Pearson purchases.

Alison Gamble

Technical Marketing Manager

BA (Hons) Dip CII

T: 0203 861 5724


Contact me if you would like to promote CILA qualifications in your work place or you have a query about CILA sponsorship, job advertising, our membership magazine (Claims Focus) or the CILA Special Interest groups.

Claire Luckhurst

Events Coordinator

BA (Hons)

T: 0203 861 5723


Contact me if you have a question about a CILA event or webinar. I can help with event registrations, event payments, special access or dietary requirements and event materials.

Rob Didcock

Information Resources Manager

BSc (Hons)

T: 0203 861 5722


Contact me if you require assistance logging into or using any aspect of your online MyCILA account. I can also help with enquiries about the CILA website.

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In order to provide the best service, to our members and the wider community the Institute is committed to the wellbeing of our members and staff. We expect those accessing our services and premises to treat members and staff with the courtesy and respect they would expect to receive themselves. Verbal Abuse, harassment and violence are wholly unacceptable. In the event of any of these occurring, the Institute will not hesitate to take action which could lead to prosecution. Thank you for your co-operation.