Chairman & Committee Members

Chairman

Committee Members

Paul Bowyer, GAB Robins
Vanessa Greatbatch, Davies Managed Systems Ltd
Andrew Jeremy, Cunningham Lindsey
Steve Whetter, Cunningham Lindsey

Introduction to the Claims Management SIG from the Chairman:

Welcome to the latest update! By now many of you would have read about the launch of the CILA Cert. This is an excellent and exciting development for those staff working in the claims management arena. It offers the opportunity of a relevant and claims specific qualification which will help claims handlers perform their roles to an even higher standard. To reinforce the recognition associated with successful completion of the 3 papers, the qualification carries with it the designatory letters Cert CILA.

There are no entry requirements for taking the Certificate other than membership of the CILA itself. Aside from its relevance in supporting claims handlers to undertake their day to day jobs competently, it also offers a potential route through to Chartered Status of the CILA. This is an important development for those who wish to move into loss adjusting roles in the future.

In case you are wondering the level at which the material is set, we aim to publish monthly 3 typical questions. So here is the first set - to check how you've done, please click here for the answers:

1. Average is applied as a penalty for Underinsurance; calculate the adjusted loss based on the following information:-

Sum Insured: £100,000
Value at Risk: £153,000
Agreed Loss: £13,5000
Excess Value: £100

2. The ABI Domestic Subsidence/Heave/Landslip "Change of Insurer" Claims Agreement has three options; If a claim is notified 3 weeks after the inception of the policy, which Option applies, and should the current or previous Insurer deal with the claim?

3. When carrying out enquires to validate a claim, you may come across one or more fraud indicators; please list five possible indicators.

Good luck everyone!

Steve Whetter
Chairman, Claims Management SIG