CILA - The Chartered Institute of Loss Adjusters

Not Playing Ball

An insured usually has an obligation under the policy to co-operate with an insurance company’s investigation of a claim. But insurers are put in a difficult position when an insured does not co-operate as fully as they would like – or even does not cooperate at all.

Miranda Williams and Robert Welfare of Kennedys look at some of the issues in this paper.

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