Public
This section contains pages for use by the general public. Here you can find an explanation of what we do, along with our code of conduct and the complaints procedure.
Highlights
A guide to resistant and resilient repair after a flood
This guide looks at how to prevent flooding by fitting flood resistant measures like flood guards at your property, and the steps you can take to minimise damage by using flood resilient materials such as water resistant plaster.
Out of the Ashes
Read the Independent on Sunday's environment editor Geoffrey Lean on his experiences following a fire at his home and the help he received from loss adjusters afterwards.
A Year On, the Image of the Fire Remains Stark
Author Magnus Linklater writes about the fire that devastated his home, and the invaluable service he received from his loss adjuster.