Damian Glynn
A senior partner at KPMG, where I qualified as a Chartered Accountant, was obsessive about never being late for meetings and never missing deadlines. He instilled a strong discipline of punctuality in me which has stood me in good stead since.
Who do you most admire in the business/insurance world and why?
I envy people who are able to take their hobbies and interests and generate an income from them.
What do you remember about your first job/first claim in insurance?
It was a fraud case involving alleged miscreants entering through a tiny window and smashing up a toilet and door frames but not stealing anything. It was very bizarre.
f you were not doing your current job/role what would you like to do?
If I won the lottery I?d set up as an armourer.
What was the first career that you thought about and do you regret not pursuing that route?
As a small child I wanted to be a crocodile when I grew up.
How did you originally get into adjusting?
I joined as a BI specialist from KPMG, after idly responding to an interesting looking recruitment advertisement.
Tell me about your most memorable or unusual claim
It was a large fidelity guarantee claim at a world heritage centre potentially stretching back several centuries. Obviously I can?t name it.
What is your best business decision/worst business decision?
Best decision was becoming a loss adjuster (and committing to taking the exams); worst decision was buying a fuel hungry bus (to fit all the kids in) for everyday business use.
What do you do to relax?
Play the drums and paint.
What will loss adjusting look like in 5 years?
Probably more polarized – big global firms or niche players; probably a smaller profession (in UK).
What is the next big development in loss adjusting?
More vertical integration with brokers and/or Insurers is something you could foresee.
What would you say to a school leaver/graduate wanting to join the profession?
Do the exams, they are practical not theoretical; never be afraid to ask; never be late.
And finally, which would you prefer, a beat-up ugly car that runs like a dream, or beautiful dream car that breaks every other day?
Ugly car.
