Supplier Network Guidance Note
The Professional Conduct Committee has been requested to issue guidance as to the implications upon the impartiality of adjusting firms which own, operate, manage or administer supplier or contractor networks. Many such arrangements are operated on the basis that the firms receive a fee or commission from the supplier as part of their business arrangement. Such arrangements have increased over the last few years as firms adapt their business models to keep abreast of insurer requirements and the changing landscape of claims handling processes. It is recognised by the CILA that in the very competitive commerciality of the open market, many firms have seen these services as a way to diversify and differentiate their services.