Ombudsman News - Issue 82

This month’s ombudsman news will be of interest to CILA members. A section of this issue is devoted to motor insurance and keys being left in vehicles. The decisions made relate to “unlocked and unattended” and reckless behaviour with reference to Sofi v Prudential Assurance. The cases referred to will provide excellent guidance to Loss Adjusters. These cases can be found by following this link:

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/82/82-...

Another theme of the issue relates to how to deal better with complaints. Whilst this is in the context of Consumer Credit complaints the formula is relevant to all. This can be found at:

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/82/82-... .