Extent of Flooding Merits Invoking ABI/CILA Protocol Surge Plans

The following points are taken from the ABI / CILA Protocol document

Surge Plans

• Loss adjusters must have a written contingency plan that shall be reviewed annually and will be available for inspection upon request. It is envisaged that this plan will outline the extent to which service provision can be escalated.
• In the event of a localised emergency, loss adjusters must keep instructing principals and policyholders advised of the arrangements in place during the emergency.
• In the event of widespread emergency, ABI/CILA shall publish arrangements for handling the emergency.