Diploma

Overview

Diploma
Diploma

Diploma

The CILA Diploma will further enhance your career opportunities and is focussed on the development of customer service and personal management skills. It also requires you to have a more in depth understanding of the principles of insurance, claims handling issues, contract law, the insurance market and legislation. The Diploma qualification is ideal for those who are progressing towards team leader or manager roles in the claims industry.

Download Diploma Qualification Summary Sheet

professional development

To obtain the CILA Diploma qualification you must pass the following exams:

1. Understanding Good Customer Service (EDEX_12977_DL3U4 )
Multiple choice exam lasting 60 minutes

2. Delivering Effective Customer Service (EDEX_12977_DL3U5)
Multiple choice exam lasting 35 minutes

3. Planning for Self-Development in Customer Service (EDEX_12977_DL3U6)
Multiple choice exam lasting 45 minutes

4. Principles of Personal Responsibilities and How to Develop & Evaluate Own Performance at Work Test 4 (EDEX_12977_DL3U7)
Multiple choice exam lasting 35 minutes

5. Principles of Managing Information and Producing Documents in a Business Environment (EDEX_12977_DL3U8)
Multiple choice exam lasting 45 minutes

6. C1 – The Principles of Insurance
3½ hour written exam comprising 5 compulsory questions

Exams one to five are computer based and can be taken at exam centres throughout the world at a date and time to suit you. C1 exam sittings are held in April and October at various locations throughout the world.

Learning material has been developed to help you study for the five multiple choice computer based exams. We recommend that you allow between 15 to 20 hours of study for each of these exams.

The C1 written exam requires you to undertake your own reading and research in preparation for the exam. There is a syllabus for the C1 paper and we recommend that you use this as the framework for your study. To help get you started the Institute also provides a recommended reading list. We would also encourage you to review past papers which are published on the Advanced Diploma page.

We recommend that you allow between 45 to 65 hours of study for the C1 paper.

CILA text books can be purchased from our publishers, Witherby at http://www.witherbyinsurance.com/categories/loss-adjusting.html

The recommended exam text book, Property Insurance Law and Claims, can be purchased at a discounted price of £30 if you entered to sit a CILA exam. Please email with your full name and details of the CILA exam/s you have entered.

• Understanding Good Customer Service

Studying for this exam will give you an introduction to customer service. You will learn how to identify customers and understand their characteristics and expectations. You will learn how customer service is delivered in organisations, including customer service practices and procedures. You will understand how to identify the services and products of your organisation and how to communicate information to customers. You will also learn about the legislation and external regulations that relate to customer service.

• Delivering Effective Customer Service

Studying for this exam will give you an understanding of how to deliver effective customer service and how to deal with complaints. You will learn about preparing to deal with customers, giving consistent service and checking customer service delivery. You will explore how to recognise and deal with customer queries, requests and problems in a positive and professional way.

• Planning for Self-Development in Customer Service

Studying for this exam will provide you with an understanding of how to improve personal performance in customer service and how to develop customer service skills. You will also learn how to establish rapport with customers, respond appropriately to customers and communicate information to customers.

• Principles of Personal Responsibilities and How to Develop & Evaluate Own Performance at Work Test 4

In studying for this exam you will learn about the employment rights and responsibilities of the employee and employer. You will also gain an understanding of the purpose of health, safety and security procedures in a business environment. You will learn how to manage your own work and how to evaluate and improve your own performance in a business environment. You will explore the types of problems that may occur with your own work and learn how to deal with them. You will also understand how to plan and prioritise work and how to behave in a way that supports effective working.

• Principles of Managing Information and Producing Documents in a Business Environment

Studying for this exam will give you an understanding of information systems and how to research, organise, report and evaluate information. You will also learn how to store information and to maintain security and confidentiality in a business environment. You will understand the purpose and value of designing and producing high quality, attractive documents and the resources that are available. You will know the purpose and value of following procedures when designing and producing documents and be able to design and produce documents to agreed specifications.

You will also study the purpose and benefits of respecting and supporting other people at work. You will learn how to maintain security and confidentiality at work and how to assess, manage and monitor risk in the workplace. You will understand the purpose of keeping waste to a minimum and the procedures to follow. You will also learn procedures for disposal of hazardous materials and ways of supporting sustainability in an organisation.

• C1 - The Principles of Insurance

Studying for the C1 paper will give you a thorough understanding of the principles of fair presentation, insurable interest, proximate cause, indemnity, contribution and subrogation. You will also learn the legal principles relating to the transfer of ownership of real property and goods. You will gain an understanding of claim procedures such as onus of proof and forms of discharge and learn about the operation of the insurance market, including the role of professional bodies and regulatory authorities. You will study risk, perils, moral and physical hazard and understand the law of contract, torts and their defences. You will learn pertinent legal cases and gain knowledge of legislation relevant to insurance such as the Consumer Insurance (Disclosure & Representations) Act 2012.

 

The total cost is £275 and includes the learning material and exam entries for the five multiple choice computer based exams, plus the exam entry for the C1 written exam.

Please note that by purchasing the Diploma learning material your entry to the C1 exam has been paid.  You do however need to schedule your exam sitting.  See the How Do I Apply? section for further guidance.

1.CILA membership. Please note that you can only attain a CILA qualification if you are a member of the CILA. If you are not already a member, please apply for CILA membership via the following link: https://online.cila.co.uk/login

2. Entry Requirements.Entry to the Diploma exams is only open to CILA members who hold the Cert CILA qualification. If you have any questions or concerns about your eligibility to enter the Diploma exams please contact the Institute at

3. Purchase learning material and exam vouchers.The next step is to purchase the learning material and exam vouchers for the five multiple choice computer based exams: www.mindhub.co.uk

Please note that each of these exam vouchers has an expiry date and you must sit the exam within this date.

4. Contact the Institute to arrange your C1 exam sitting. When you feel ready to take your C1 written exam please email the Institute at to make the necessary arrangements.

Please note that C1 exam bookings must be made by 31st January for the April exam sitting and 31st July for the October exam sitting.

The Diploma multiple choice exams can usually be sat at an exam centre close to your home or place of work and at a time that suits you.  Simply follow the steps below to find your nearest exam centre and book your exam sitting.

1. Locate exam centre. The exam centres are provided by the exam facilitator Pearson Vue. We recommend that you check the location of Pearson Vue exam centres via the Pearson Vue website www.pearsonvue.com/cila

If an exam centre is not available in your country, please contact the Institute at for further assistance.

2. Schedule your exam. When you feel ready to take an exam, you can schedule a date, time and location via the Pearson Vue website: www.pearsonvue.com/cila

The C1 written exam can be sat at a range of exam centres throughout the world. Candidates who are based in the UK and Ireland may choose their preferred exam centre from the following options: Belfast, Birmingham, Bristol, Cardiff, Dublin, Glasgow, London, Manchester and the Southampton area. Candidates who are based overseas may indicate their preferred location to sit an exam and the Institute will work with them to agree an appropriate location taking account of other candidates within their country, venue facilities and exam invigilators.

There are two exam sittings per year for the C1 written exams, one in April and one in October.

April 2017 C1 exam date
Tuesday 4 April 2017
9.30am - 1.00pm

October 2017 C1 exam date
Tuesday 3 October 2017
9.30am - 1.00pm

 

Laura Moir

What our Members say

The CILA Diploma qualification has really helped me to develop my technical knowledge and skill in claims handling. The qualification has formed a firm grounding for a future successful career in the loss adjusting profession.

Laura Moir, BSc (Hons) MSc Dip CILA

Team Leader - Command Centre, Davies Group Ltd