Cert CILA
The Cert CILA is an entry-level professional qualification for anyone in the claims industry.
Successful candidates will gain recognition from employers and colleagues and be able to use the designation Cert CILA after their name. The Certificate will also, if required, act as a stepping stone to the top-level Chartered or Certified qualification. This Certificate qualification is aimed at Claims Professionals and can be set apart from other qualifications as its aims, learning materials and learning outcomes are all based on the work that is undertaken by those handling claims. In other words if you work in claims this is the qualification for you. It is, of course, the qualification from the Claims Institute, The Chartered Institute of Loss Adjusters.
So how long will it take you to qualify? We estimate that starting out in your career the first two papers would take you between 40 and 60 hours study and the final paper is likely to be around 60 hours. As you can take the papers when you want to you have the control and flexibility to be successful at your pace.
There are three separate sets of learning material to accompany each of the examinations as follows:
- CH1 – Introduction to the Insurance Industry
- CH2 – Claims Handling
- CH3 – Advanced Claims Handling (Handling Claims for Specific Losses)
The Certificate is now recognised on the Qualifications and Credit Framework (QCF) at Level 3
Details of the learning outcomes and assessment criteria for each of the 3 examinations are available on the Ofqual website as follows:
Introduction to the Insurance Industry
Claims Handling
Handling Claims for Specific Losses
An FAQ is also available:
Download Certificate Frequently Asked Questions
Material in each of the 3 parts builds upon what has been learned in the earlier parts, and hence it is advised that the courses are taken in order. This is not compulsory but is strongly recommended.
Samples from CH1 are available to view for free:
- Introduction and Contents
- Chapter 6 - Utmost Good Faith
- Chapter 8 - The Principles of Insurance - Proximate Cause
Examples of the types of questions that will appear on a CH paper are also available:
What does it involve?
Having purchased the material you will have all the material you require to study to pass the exam. Follow the text, which is in plain English, lively and enjoyable.
What about the Exams?
The exams are multiple choice and computer based. CH1 and CH2 are 60 minutes and CH3 is 90 minutes in length.
When and where can you take the exams?
You can select the venue, the date and time of your exam. After all this is a qualification for you so the Institute have ensured that you have the control. As a guide to locations there are venues in major cities and towns throughout the UK. For a list of examination centres please use the link at the bottom of the page.
What about overseas venues?
The first overseas venue was Kuala Lumpar, Malaysia and the second was Hong Kong. However the CILA is recognised worldwide. If you would like to take the exam outside of the UK, Kuala Lumpar or Hong Kong contact the Institute at info@cila.co.uk and we will set the wheels in motion. It may take up to a week so please let us know in advance.
Will I pass?
If you study the material and follow the exercises we are sure that you will be successful. We cannot guarantee a pass but are on your side to help you succeed.
Good luck!
What is the passmark?
The passmark is not published.
Learning Materials and Registration
To take the examinations you must be a member of the CILA, but there are NO other entry requirements. If you are not currently a CILA member you can join as an Ordinary Member (if you are working as a loss adjuster) or a Student Member (if you are working in some other capacity in claims), both for a fee of £30. To apply please use the membership forms at:
http://www.cila.co.uk/careers/how-do-i-join
To purchase the learning materials, along with a voucher that will allow you to register for the examinations, please visit the Pearson VUE Mindhub website:
You can register for the exams at:
http://www.pearsonvue.com/cila
A list of Pearson Vue examination centres can be found at:
